Danubius International Conferences, 5th International Conference on European Integration - Realities and Perspectives
The relation between the performance of the enterprise and the quality management practices – a case study
##manager.scheduler.building##: B Hall
##manager.scheduler.room##: B11
Date: 2010-05-14 03:30 PM – 06:30 PM
Last modified: 2010-05-13
Abstract
The quality management represents a way of enhancing the knowledge and technology stock. The investment in quality is an option leading to efficiency, quality being a key factor for the competition development on all markets. The implementation of the quality management system determines, besides the costs, that need to be minimized, a whole series of benefits, which, also like the costs, need to be quantified as accurate as possible. Analyzing the importance of the quality management on the performance, the present case study highlights the effects that the implementation of the quality management system has on the performance by diminishing the price of non-quality (PONQ) and by increasing the profit of a commercial enterprise but also by protecting the business in the case of a demand shortfall and by the possibility of the economic rebound that it offers to the company's manager.
