A main feature of smart cities is the use of ICT in all aspects of city life. In this regard, e-participation is a core element in the process of developing communities “ruled” by socially inclusive governance. Objectives: This paper aims to present a framework on how e-participation can be inclusive and how it might bring citizens closer to the idea of living in a smart city, by giving European reality examples regarding this concept. Prior Work: It shows the literature that concentrates on e-participation, focusing on citizens’ needs and requirements. Approach: The main methods employed for this research were some case studies on European examples of e-participation. Results: This type of participatory relationship is starting to transform all public institutions, changing their culture – from one control-based to one performance-centered. ICT is starting to play an important role in smart cities’ evolution and it brings an improvement in the government-citizens relationship. Value: We have identified that although technology is a main e-participation element, there should also be considered the capability and willingness of citizens and public institutions to collaborate, not only by electronic means, but also through traditional ways of participating in the process of taking decisions.